{"id":5318,"date":"2019-02-22T14:44:14","date_gmt":"2019-02-22T19:44:14","guid":{"rendered":"https:\/\/responseblog.wpengine.com\/?page_id=5318"},"modified":"2022-10-21T14:48:21","modified_gmt":"2022-10-21T18:48:21","slug":"case-study-award-winning-loyalty","status":"publish","type":"page","link":"https:\/\/responseblog.wpengine.com\/case-study-award-winning-loyalty\/","title":{"rendered":"CASE STUDY: INCREASING AND REWARDING BRAND LOYALTY"},"content":{"rendered":"

PROJECT<\/strong>:\u00a0 Uncle Julio’s Loyalty Program: Amigo Especial<\/p>\n

SITUATION<\/strong><\/p>\n

Uncle Julio’s, a Mexican polished casual dining restaurant group based out of Dallas, TX, wanted to develop a program to reward their loyal guests.\u00a0 Their guests, however, aren’t the typical casual diner.\u00a0 They care more about high quality, made from scratch food, personal service, and an inviting atmosphere than most.\u00a0 They have higher than average incomes, but they aren’t super affluent, they are less price sensitive and more quality conscious.\u00a0 We like to call them “luxury lite.”<\/p>\n

SOLUTION<\/strong><\/p>\n

We created a program that is quite differentiated and highly desirable to Uncle Julio’s guests.\u00a0 Their guests are generous to the brand, in that they choose to spend their time and money with Uncle Julio’s, so we wanted to reciprocate that generosity.\u00a0 We helped Uncle Julio’s shape the tiered points system, in which guests earn a point for every dollar spent.\u00a0 It starts with a complementary table-side guacamole just for signing up.\u00a0 At 250 points guests get $25 credit and another $25 credit on their birthday.\u00a0 At 500 points, we give guests something highly coveted and shows that we really understand what’s important to them, priority seating for every visit.\u00a0 And, when there’s a long wait on a Friday or Saturday night, it makes them feel like rock stars.<\/p>\n

We designed the creative for the Paytronix app, aligning with the “made from scratch” brand platform and assisted with in-store merchandising.<\/p>\n

\"Uncle<\/p>\n

SUCCESS<\/strong><\/p>\n

Uncle Julio’s Loyalty Program has been utilized by more than 15% of their guest base.\u00a0 This far exceeds (by 3x) the penetration rate seen by most other restaurants which is in the 5 – 7% range.<\/p>\n

\"\"<\/p>\n","protected":false},"excerpt":{"rendered":"

PROJECT:\u00a0 Uncle Julio’s Loyalty Program: Amigo Especial SITUATION Uncle Julio’s, a Mexican polished casual dining restaurant group based out of Dallas, TX, wanted to develop…<\/p>\n","protected":false},"author":2,"featured_media":5319,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5318","page","type-page","status-publish","has-post-thumbnail","hentry","post-grid"],"yoast_head":"\n\n\n\n\n\n\n\n\n\n\t\n\t\n\n\n\t\n\t\n\t\n